An artificial intelligence (AI) chatbot called Annie is being used to help people in Bradford access adult social care services more easily.
The city council said Annie would be available at any time of the day using the messaging service WhatsApp.
It said the digital platform offers instant, multilingual assistance, supporting over 40 languages through text and voice notes.
The service connects users to trusted resources through universal websites and live directories, making it easy to find the right support at the right time, the council said.
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