Could a deeply human ability be key to AI adoption?

PSYCHOLOGY TODAY

For some, using new AI tools hasn’t lived up to the hype. Some companies have been disappointed to see little financial gain from pushing AI adoption. More worrying, some users have misattributed human-like traits to GenAI tools and have had tragic outcomes.

There are many possible reasons for this disappointment, but a new study indicates that part of the solution could lie in something deeply human: our ability to infer another person’s mental models, perspective, and motivations.

This ability—commonly called Theory of Mind (ToM)—is the skill of sensing, understanding, and inferring another person’s emotions, motivations, and thought processes.

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