Misty Williams checks into the emergency room at Cedars-Sinai Medical Center from time to time for treatment of debilitating pain from sickle cell disease, which causes red blood cells to stiffen and block the flow of blood.
After pain medication and hydration are ordered, the 41-year-old Los Angeles resident makes an unusual request: access to a virtual reality headset with an artificial intelligence-powered chatbot that can carry on a dialogue with her.
With the headset on, Williams finds herself in a virtual garden, butterflies drifting around her. A humanoid robot greets her with a soothing female voice.
“Hi, and welcome. My name is Xaia, and I’m your mental health ally,” it says. “How can I help?”
After a session, Williams’ pain eases and her mind is calmer.
“Mentally and physically, I feel more at peace,” Williams said.
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