Internally, Cisco has embraced an AI-first approach, said Jeetu Patel, president and chief product officer for Cisco, in an interview with CXOTalk.
This includes transforming "the way that we build product, the way that our products get used by customers, the way that we actually get jobs done within the company," AI is now behind the company's responses to support tickets, in reducing overhead costs, accelerating sales meetings, and handling legal and accounting processes involved with sales.
Because of AI, Cisco "is an entirely different company than what it used to be three years ago," Patel said.
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