Agentic commerce is a fundamental shift that will reshape how consumers discover, search, and purchase products.
In the coming years, shoppers will embrace AI agents that discover products, compare options, negotiate prices, and complete purchases to give them exactly what they want, at prices that work for them.
Unlike predictive AI (which helps us forecast), or generative AI (which helps us create), agentic AI takes the crucial step of taking action on a person or company’s behalf.
It goes beyond traditional e-commerce to a truly assistive experience — whether on a consumer’s own device or through a retailer’s site — that feels like a personal shopper for every consumer. By next year, we anticipate a significant rise in consumers interacting with AI agents to manage their shopping, from initial intent to final receipt.
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