Humans only: Why Amazon is mad about AI shoppers

INTELLIGENCER

“Amazon brings this action to stop Perplexity AI, Inc.’s (“Perplexity” or “Defendant”) persistent, covert, and unauthorized access into Amazon’s protected computer systems in violation of federal and California computer fraud and abuse statutes.

This case is not about stifling innovation; it is about unauthorized access and trespass.

It is about a company that, after repeated notice, chose to disguise an automated “agentic” browser as a human user, to evade Amazon’s technological barriers, and to access private customer accounts without Amazon’s permission.”

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