In the age of AI, leaders think communications degrees maybe more valuable than computer science degrees
FORTUNE
In between bites of crème brûlée at Chicago gastropub The Gage last week, ServiceNow Chief Transformation Officer Kelley Steven-Waiss asked a room full of CHROs a bold question: What if computer science degrees weren’t actually as valuable as everyone’s been claiming?
In this heavily AI-powered world, some would guffaw. I leaned in closer. What if, Steven-Waiss posed, it was actually those with communications degrees who would likely win out in the end? The soft people skills that comms majors learn—like conflict resolution and ability to influence, persuade, and inspire—are just going to increase in importance in the age of AI, she said at a Fortune dinner presented in partnership with ServiceNow.
It’s an interesting theory, and may make sense at a time where tech job postings remain 36% below pre-pandemic levels, with entry-level tech roles
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