The study, Underwriting the Future: The Role of Artificial Intelligence in Insurance, sponsored by SAS, drew on insights from executives at Zurich North America, HDI Global, Tokio Marine and Manulife.
It found that insurers are using AI to accelerate coding workloads, streamline customer service and enable real-time monitoring of emerging risks such as cyber and climate. These advances, though incremental, are driving investment and drawing board-level attention.
A key theme is the rise of “agentic AI,” systems that can carry out complex tasks with limited oversight.
Executives anticipate that insurers of the near future could rely on hybrid workforces, in which human employees and AI agents collaborate across product development, underwriting and claims processing.
This shift is expected to reshape staffing strategies and skill requirements across the industry.
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