Voice AI issues – the clunky speech, weird pauses and inaccuracies — are being fixed
COMPUTER WORLD
Many of those issues are now being resolved as more startups jump into the voice AI fray, Twilio and Zoom CEOs said recently at the Goldman Sachs Communacopia + Technology conference.
Twilio CEO Khozema Shipchandler said that internal research shows customers would prefer to interact with voice AI as opposed to humans — especially in healthcare.
That’s because customers feel there’s an “asymmetry in knowledge between the two sides” when it comes to human agents, and weird interactions disappear with virtual voice agents, Shipchandler said.
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