At the ground level, among customers and in financial markets, there may be an adjustment of expectations. Rowan Curran, principal analyst at Forrester Research, told Goldman that a necessary reset is underway: “Our thermometer was broken before. Now we’re finally getting the correct temperature.” He explained that enterprises are not pulling back from AI, but are recalibrating after a period of overhyped expectations.
Bill Briggs, chief technology officer at Deloitte, acknowledged a “vibe shift” around AI but said it’s not comparable to the late-1990s tech bust: “It’s certainly at an inflection point, but I don’t see this being a repeat of the dotcom bust,” Briggs told Goldman. He emphasized that AI is still driving transformation and that new business models are just beginning.
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