Why Genpact has an Agentic AI Officer and why she dislikes the term ‘human in the loop’
FORTUNE
Chief AI officers are increasingly common in today’s C-suites. But technology consulting firm Genpact is taking things one step further with a “Global Agentic AI Officer.”
AI agents are what really differentiates the technology as a true breakthrough, says Jinsook Han, the company’s chief strategy, corporate development, and global agentic AI officer. As revolutionary as generative AI was, Han says the value wasn’t fully there, whereas agents can make a real difference for the company and its customers.
“From our client service and capabilities perspective, the previous sort of permutations of AI were very limiting,” she said. “Yes, there was analytics, digital transformation, AI, and ML. But it was not until GenAI started coming up and now, agentic AI—now it’s truly a gift for an industry like ours.”
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