AI was supposed to kill off consultants. It’s not happening, Capgemini’s strategy chief says
- 7 hours ago
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FORTUNE — AI companies have discovered that they need consultants, or “systems integrators” as they are sometimes called in the software world, to help them sell their AI agents, as a story in last week’s Wall Street Journal highlighted.
The reason is that using AI agents effectively often requires quite a lot of organizational transformation—cleaning up data, redesigning workflows, and thinking about how to redeploy human workers—as well as strategic thinking about how AI might be used to provide a real competitive advantage.
The AI model vendors have found they don’t have the resources to provide this kind of advice at scale—OpenAI only has about 70 so-called “forward deployed engineers” who go on site with customers to help them implement solutions based on their AI models; Anthropic is thought to have a similar number.
And while it is possible that AI itself could serve this function, AI still suffers from a trust deficit—most boards would still rather put their faith in advice from McKinsey or BCG than ChatGPT.
Read the full story | FORTUNE
