Alaska's court system built an AI chatbot. It didn't go smoothly.
- Jan 4
- 1 min read
For more than a year, Alaska’s court system has been designing a pioneering generative AI chatbot termed the Alaska Virtual Assistant (AVA) to help residents navigate the tangled web of forms and procedures involved in probate, the judicial process of transferring property away from a deceased person.
Yet what was meant to be a quick, AI-powered leap forward in increasing access to justice has spiraled into a protracted, yearlong journey plagued by false starts and false answers.
AVA “was supposed to be a three-month project,” said Aubrie Souza, a consultant with the National Center for State Courts (NCSC) who has worked on and witnessed AVA’s evolution. “We are now at well over a year and three months, but that’s all because of the due diligence that was required to get it right.”
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