Your trusted advocate or your rebellious Frankenstein: how you deploy agentic AI determines which one you get
- 5 days ago
- 1 min read
FORTUNE — In April 2025, an AI agent named “Sam” working in customer support for the developer tools company Cursor told users that their licenses worked on only one device. Subscriptions were canceled, complaints flooded Hacker News, and the company scrambled to clarify that no such policy existed.
Sam had invented it. The technology took on a life of its own, a Frankensteinian paradox in which Cursor’s creation began speaking for its creator. The autonomous system asserted a fact that customers experienced as a unilateral decision by the company.
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