A 76-year-old was about to lose his entire $3 million retirement to a scam. TIAA’s AI caught it—but a human prevented disaster
- Jun 18
- 1 min read
FORTUNE — Recently, TIAA flagged an unusual request from a 76-year-old customer attempting to withdraw his entire $3 million retirement portfolio. According to Duckett, the retiree had been targeted by a scammer—but the company’s AI system was first to notice something was off.
“He was being scammed, but our AI tool flagged it,” she said. A portfolio manager then escalated the out-of-pattern withdrawal to TIAA’s fraud team, which spent hours trying to convince the customer he was being deceived.
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