'Almost every Fortune 500 is tracking overall AI usage': What that means for employees
- 10 hours ago
- 1 min read
CNBC — With tools from Microsoft, corporate customers can track how AI tools are being used across their organizations, including active users, prompt volume, and agent activity over time. "Customers start with adoption and engagement metrics and then progressively connect those insights to broader productivity and business outcomes," said a Microsoft spokesperson.
Each interaction comes with a cost. That cost is measured in "tokens," the unit AI companies charge for each chunk of text or data processed, turning every prompt into a trackable expense. But while companies have detailed visibility into how much AI is being used and what it costs, they have far less clarity on who is using it effectively or whether it's improving performance
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