Delta’s AI concierge is trying to fix the worst thing about travel. It just might work

Dec 30, 2025
1 min read

Delta figured out what might be the best AI chat tool I’ve seen yet, and it just might solve the worst thing about travel.

Back in January, Delta previewed its AI Concierge feature in the Fly Delta app. I’ve been using the beta version since November, including on a week-long trip to Europe. I used it to check flight status, track bags, and ask all kinds of questions about my trips. I’ve tried to see how far I could push it.

To be completely honest, it doesn’t work—yet. At least, not the way Delta wants it to. And definitely not the way travelers will want to use it. The experience is something that is clearly unfinished, occasionally frustrating, and still one of the most interesting things Delta has built in years.