Fear of the SaaSpocalypse is tormenting techland
- Jun 12
- 1 min read
THE ECONOMIST — The labs are well placed to take advantage of one of SaaS companies’ big vulnerabilities: their siloed nature. Despite numerous acquisitions over the years, businesses such as Salesforce, ServiceNow and Workday have rarely succeeded in breaking out of their specialisations, or “verticals”.
AI labs, by contrast, threaten to move horizontally, producing agents that operate at a level above the SaaS products, stitching together various programs through plug-ins and a single chat-based interface.
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