How AI agents are solving the federal government’s 200-day onboarding nightmare
- May 18
- 1 min read
INC. — Consider what a major federal agency discovered when they deployed an AI agent during a peak season. They had to train the agent extensively on context, because a single acronym could mean three or four different things across their organization.
The breakthrough was teaching the agent to analyze the words before and after the acronym to understand which meaning applied. This kind of contextual intelligence—understanding that one acronym means something in one department but something completely different in another—is precisely what gets lost when institutional knowledge becomes siloed.
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