OpenAI and ServiceNow strike deal to put AI Agents in business software
- Jan 21
- 1 min read
OpenAI and ServiceNow said they signed a three-year deal that will integrate the ChatGPT-maker’s AI models into ServiceNow’s business software.
The deal depends on customers using OpenAI’s models within ServiceNow, and also includes a revenue commitment from ServiceNow to OpenAI. More specific terms weren’t disclosed.
“Enterprises want OpenAI intelligence applied directly into ServiceNow workflows,” said Brad Lightcap, OpenAI’s chief operating officer. “Looking ahead, customers are especially interested in agentic and multimodal experiences, so they can work with AI like a true teammate inside ServiceNow.”
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