Starbucks scraps AI inventory tool across North America
- 2 hours ago
- 1 min read
REUTERS — The tool was part of CEO Brian Niccol's efforts to fix the coffee chain's persistent product shortages that he has blamed for hurting sales. The app - designed to improve Starbucks’ visibility into shortages at stores - frequently miscounted and mislabeled items, such as confusing similar milk types or missing them altogether
"Starting today, Automated Counting will be retired," read an internal company newsletter dated Monday that Reuters reviewed and verified with two employees. "Beverage components and milk will now be counted the same way you count other inventory categories in your coffeehouse."
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