Why Walmart and OpenAI are shaking up their agentic shopping deal
- 4 days ago
- 1 min read
WIRED — Since November, Walmart has let some ChatGPT users order a limited selection of products without ever leaving OpenAI’s chatbot interface. Sales have been disappointing, a Walmart executive vice president exclusively tells WIRED.
The results suggest that a future where chatbots and AI agents take over ecommerce is still a way off, if it ever materializes. Last year, OpenAI made a bet that it could boost revenue by charging a commission on purchases made through ChatGPT. It partnered with Walmart, Etsy, and other shops on an “agentic commerce” feature called Instant Checkout.
Read the full story | WIRED
